Standards for Ascender contact data and how to fix common data issues

The student demo1 record is for the student's information. All parent/guardian contact information will go under the "Contact" tab.

Below are a couple of examples of some common issues and how to fix them.

1. Parents report that they can see some students, but not all of them.

In this case, we will need to head over to Registration in Ascender and look up the student who is missing. Go to the Contact tab, and update the contact information for the parent/guardians. 

2. Parents report that a student has access as a parent.

We have some data misplaced. In Ascender - Registration - Maintenance - Student Enrollment -Demo1, the record probably has the parent's cell phone number listed where the student's cell number should be.

Student Contact Information:

The screenshot below shows what the student's contact information should look like in Ascender - Registration - Demo1. Some of this might be different than how we have used it in the past, but this is how the data should look moving forward. 

1. Phone Nbr

This should be blank. It's intended to be the home landline, but we aren't using this field so it's better if we leave it blank to avoid confusion.

2. Cell Ph Nbr

This is the student's personal cell phone number. Entering the parent's cell phone number here will cause some issues with our data. We want this filled out for all MS and HS students who have cell phones so they are in PS and we can send alerts and messages directly to them when we need to. 

3. E-mail

This should be the student's school email address. We are not keeping personal email addresses for students. During contact validation, some kids are trying to correct this field and submit their personal email addresses. I have just been dismissing those requests. Technology will manage the E-mail field.

Parent Guardian Contact Information:

Below is an example of what Parent/Guardian data should look like in Ascender - Registration - Contact moving forward. When trying to troubleshoot data errors, it is sometimes necessary to look through the records of all parents/guardians for all siblings to make sure everything is uniform.

1. E-mail

This should be the parent's personal email address. This is not required, but it's helpful. Be careful if parents share an email address because we won't want to enter the same email address for both parents. 

2. Cell Ph Nbr

This is required and it's the single most important field as far as contact information is concerned. 

3. Home Ph Nbr

This should only be a landline and we are not using this field for now, so it is optional.